Using the site
These terms cover use of the Calm on the Leash website and its digital guides, audio, and courses. Product descriptions and prices shown before checkout describe what is included in a particular purchase. If the checkout provider has additional transaction terms, read those before paying.
Digital products and access
Products may be ebooks, PDFs, audio, courses, or bundles. The product page and checkout should show the actual format, price, and delivery method for what you choose. Access instructions should be sent after a successful payment to the email used at checkout. If a file or access link does not arrive, check spam and contact support with your order email or order ID.
The Walking Club
The Walking Club is a 12-month pass to everything on this site. While your year runs, every guide, book, audio lesson, video, and course is included - including new books and other new content released during your year, at no extra charge.
The Walking Club does not renew automatically. When your year ends, member access ends unless you choose to buy another year. Nothing is charged without a new purchase from you.
Everything you buy stays yours. Files you download during your membership, and anything you buy on its own, remain yours to keep after your year ends. If a purchase is refunded, access to that purchase ends with the refund.
Personal-use license
When you buy a digital product, you receive a personal, non-transferable license to use the material for yourself and your household. You may not resell it, upload it publicly, redistribute files, or claim the content as your own. This is a license to use the material, not a transfer of copyright. There is no expiry on it: files you have downloaded remain yours to keep and use.
Checkout and payment
The final price, currency, taxes if any, available payment methods, and purchase confirmation are presented at checkout. A purchase is complete only when the checkout confirms payment. Our order process is conducted by our online reseller Paddle.com. Paddle.com is the Merchant of Record for all our orders. Paddle provides all customer service inquiries and handles returns.
Refunds
Purchases are covered by the 14-day money-back guarantee described in our refund policy. Use the refund form within 14 days of purchase, with the order email or ID. Refunds go back to the original payment method, access may end following the refund. The refund policy gives the steps and full details.
Training and safety
These materials are educational and general. Dogs, households, and safety risks differ, so a guide cannot promise a particular result or replace individual advice from a veterinarian, qualified trainer, or behavior professional. If there is a bite risk, a medical concern, or danger to people or animals, prioritize safety and seek appropriate professional help. Do not put yourself, your dog, or anyone else at risk to try an exercise.
Changes and availability
We may update the site, product descriptions, and these terms. Material changes will be reflected in the version posted here. A later product update or new edition is not automatically included in an earlier purchase unless that purchase expressly says it is. The Walking Club is that express inclusion: new books and new content released during your membership year are part of the membership. If an access problem affects a purchase, contact support.
Educational content only
The guides, audio, video, email tips, and this website are general education about dog training. They are not personal advice for your dog, your household, or your situation, and they are not a substitute for working with a qualified professional in person.
No guaranteed results
Results vary from dog to dog. Outcomes depend on the dog's history, health, environment, and on consistent, careful handling. We do not promise or guarantee any particular result from using our materials.
Your responsibility
You are solely responsible for your dog's handling, control, and safety, and for the safety of people and animals around your dog, at all times. Use your own judgment with every exercise. Adjust it to your dog, or skip it. Stop any exercise that does not feel safe.
Aggression and bites
If your dog has bitten a person or an animal, has attempted to bite, or shows aggression, consult a veterinarian and a qualified behavior professional before attempting any training exercise. Do not use our materials to treat aggression on your own.
Assumption of risk
Living with, handling, and training dogs carries inherent risks, including injury to people and animals and damage to property. By using our materials you accept these risks for yourself, your household, and anyone around your dog.
Limitation of liability
To the maximum extent permitted by law, Calm on the Leash is not liable for any injury to any person or animal, for any damage to property, or for any indirect or consequential loss arising from the use of our website or materials. Where liability cannot be excluded, it is limited to the amount you paid for the product concerned. Nothing in these terms limits liability that cannot be limited under applicable law, and nothing in these terms reduces any statutory consumer rights you may have, including under the refund policy.
Indemnification
To the extent permitted by applicable law, you agree to indemnify and hold harmless Calm on the Leash from claims, damages, and expenses arising from your handling of your dog or from your breach of these terms.
AI trainer answers
Answers from the AI trainer on this site are general information generated for education. They may be incomplete or unsuited to your dog. They are not a professional assessment, a diagnosis, or a training plan made for you. For aggression, bites, or sudden behavior changes, consult a veterinarian and a qualified behavior professional.
Questions
This site and its products are operated under the Calm on the Leash brand. For purchase, access, or terms questions, email [email protected]. See the privacy policy for how personal information is handled.